Crisis Counselor

Traumatic life events occur all too often. Be it a natural disaster, war, school shooting, terrorist attack, workplace assault, or domestic violence, people who experience these events need psychological first aid from crisis counselors. Crisis counselors have received specialized training on how to assist clients who are in the midst of or have endured a traumatic event. This specialized care is centered around helping the client deal with their immediate problem and how to move through the necessary next steps. Often, these therapeutic relationships have a short duration, but the care provided and skills taught will help clients for years to come. 

Crisis counselors are employed in various settings, including crisis support lines (phone, text, or chat), emergency rooms, humanitarian organizations, clinics, and even the military. As crisis counselors are specialized mental health counselors, they must be licensed in all 50 states. Licensed counselors have earned either a master’s or a PhD in counseling. Mental health counselors are in high demand with an anticipated 19 percent increase in this profession between 2023 and 2033, according to the Bureau of Labor Statistics (BLS 2024). This translates to over 71,500 new jobs, and counselors earn $53,710 per year on average. 

Becoming a crisis counselor can be rewarding as they get to help people overcome immediate mental health challenges during some of the hardest times of their lives. Continue reading to learn more about this growing career.

Crisis counselors have typically earned a master’s in counseling. There are various options when it comes to degree types and counselors may earn a master’s of arts (MA) in counseling, master’s of science (MS) in counseling studies, or an MS in professional counseling.

There are a few programs across the country that offer a specialized degree in crisis or trauma counseling. In the absence of a specialized degree, prospective crisis counselors can take additional courses such as the crisis intervention continuing education program offered by the American Institute of Health Care Professionals (AIHCP) to gain the necessary skills to enter this field.

Crisis counseling master’s programs require applicants to have completed at least a bachelor’s degree. While students can complete a bachelor’s in any field, most students earn a degree in a counseling-related field such as psychology, education, sociology, or even social work. In addition to proof of a degree, students are required to submit an application, a personal statement, letters of recommendation, an application fee, and (sometimes) GRE scores.

Students should ensure the program they enroll in is regionally or nationally accredited as most state licensing boards require applicants to have completed their education at an accredited institution.

In addition to regional accreditation, there are two counseling specific accrediting bodies. The first is the Council for Accreditation of Counseling & Related Educational Programs (CACREP) which accredits master’s and doctoral programs.  The second is the Master’s in Psychology and Counseling Accreditation Council (MPCAC) which is just for master’s-level programs.

The Chicago School of Professional Psychology

The Chicago School of Professional Psychology offers a unique master’s of arts (MA) in counseling psychology with a trauma and crisis intervention concentration. Graduates are prepared to respond to various crises, such as natural disasters, terrorist attacks, or personal trauma, to provide psychological first aid. 

Required coursework for this program includes classes such as adolescents and trauma treatment, assessment and treatment of adults with traumatic disorders, and traumatic stress: causes, contexts, and effects. Students are also required to complete a nine-month practicum of at least 700 hours, of which 280 hours must be direct client contact. Practicum sites are chosen based on their ability to provide services to a diverse population.

Admission requirements include a personal essay, letters of recommendation, an online application, and official transcripts. GRE scores are optional.   

• Location: Chicago, IL
• Duration: Two years full-time, three years part-time
• Accreditation: Council for Accreditation of Counseling & Related Educational Programs (CACREP)

Thomas Jefferson University – College of Health Professions

While not labeled as a crisis counseling degree, the master’s of science (MS) in community and trauma counseling program at Thomas Jefferson University’s College of Health Professions provides graduates with the necessary skills to provide trauma-informed therapy. These techniques and skills can be applied to crisis situations as well as long-term therapeutic counseling relationships.

This 60-credit program offers classes on a traditional weekday or a nontraditional evening and weekend model, allowing students to meet career or family obligations while completing their degree. Graduates can meet the requirements for licensure in Pennsylvania and several other states.

Admission requirements include GRE scores, an online application, personal essay, letters of recommendation, and official transcripts.

• Location: Philadelphia, PA 
• Duration: Two to three years
• Accreditation: Council for Accreditation of Counseling & Related Educational Programs (CACREP)

Palm Beach Atlantic University

The master’s of science in clinical mental health counseling at Palm Beach Atlantic University is designed to equip students with the skills needed for a successful career in counseling. The program is deeply rooted in Christian values, encouraging students to integrate their faith into their professional practice. It offers a comprehensive curriculum including theoretical knowledge and practical experience through field-based learning and internships.

Students can choose from several concentrations to tailor their education to specific interests, such as school counseling, crisis and trauma counseling, marriage and family studies, and play therapy. The program also provides opportunities for non-degree-seeking students to earn certificates in these areas.

The program prepares students for licensure in Florida, covering all necessary coursework and experiential requirements. It also supports those pursuing licensure in other states, although additional requirements may apply. The faculty comprises experienced professionals who provide close mentoring and support throughout the program.

• Location: West Palm Beach, FL
• Duration: Two years, full-time
• Accreditation: Council for Accreditation of Counseling & Related Educational Programs (CACREP)

Hood College

Hood College’s master’s of science in counseling with a clinical mental health counseling concentration is designed to provide comprehensive training for aspiring counselors, particularly in handling trauma and crises. The program includes a specialized certificate in Trauma, Crisis, Grief, and Loss (TCGL), which focuses on equipping students with the necessary skills to address these sensitive areas effectively. The curriculum covers essential topics such as trauma and crisis intervention, grief and loss, and the psychological aspects of these experiences. Students learn to apply evidence-based prevention and treatment techniques to help clients navigate mental health challenges related to trauma and crisis.

The program emphasizes practical experience through a 700-hour practicum and internship, allowing students to apply their knowledge in real-world settings under supervision. This hands-on training is crucial for developing the skills to support individuals dealing with trauma and crisis. This degree program offers a high degree of flexibility, with late afternoon, evening, and weekend classes accommodating working adults. Students benefit from small class sizes, which foster close interaction with faculty and peers and a supportive learning environment.

• Location: Frederick, MD
• Duration: Two years full-time; seven years maximum
• Accreditation: Council for Accreditation of Counseling & Related Educational Programs (CACREP)

University of North Carolina, Charlotte

The master of arts in clinical mental health counseling at UNC Charlotte emphasizes trauma and crisis counseling as part of its comprehensive curriculum. The program is CACREP accredited, ensuring high standards in education and training. Students can tailor their studies with electives in crisis counseling, grief and loss, and other areas, allowing them to focus on trauma-related issues.

The program includes a 150-hour practicum and two 300-hour internships, providing hands-on experience in diverse settings like healthcare systems and community agencies. This prepares graduates to effectively support individuals facing trauma and crisis, equipping them with the skills needed for impactful counseling careers.

• Location: Charlotte, NC
• Duration: Two years, full-time
• Accreditation: Council for Accreditation of Counseling & Related Educational Programs (CACREP)

Liberty University – School of Behavioral Sciences

The online master’s of arts in human services counseling (crisis response and trauma) degree from Liberty University prepares graduates to help communities and individuals respond to emergencies, tragedies, and trauma. This program is founded on best practices and field research backed by scientific study. As Liberty is a Christian college, there are biblical ethics and worldview applied to the counseling methods.

Students can complete the required 30 credits in a year-and-a-half. Courses required for this program include PTSD and combat-related trauma, complex trauma and disasters, and acute stress, grief, and trauma. This program does not fulfill the requirements for licensure; however, it can be completed simultaneously with the master’s of arts in clinical mental health counseling, which does meet licensure requirements.

• Location: Lynchburg, VA
• Duration: 1.5 years
• Accreditation: The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)

Regent University – School of Psychology and Counseling

The online master’s in arts in human services (trauma and counseling) at Regent University’s School of Psychology and Counseling prepares students to provide mental health services to those experiencing crisis. Whether it be first responders, people in natural disasters, or those experiencing personal trauma, graduates will have the necessary skills to help those people gain confidence and control.

This program can be completed in as little as three semesters full-time or in a more flexible six-semester option for students attending part-time. Classes are offered online in various formats, including asynchronous chat rooms, real-time lectures, and online discussion groups.

Students are required to complete 30 credits in courses such as community and crisis counseling, grief and bereavement, and issues in counseling. Over 86 percent of students in this program receive financial aid, and no GRE is required for admission.

• Location: Virginia Beach, VA
• Duration: One to two years
• Accreditation: The Southern Association of Colleges and Schools Commission on Colleges (SACSCOC)

Walden University

At Walden University, students can complete an online master of science in clinical mental health counseling specializing in trauma and crisis counseling that equips them with the skills needed for trauma-informed practice. 

The program focuses on mastering theories, intervention strategies, and treatment models essential for supporting individuals and families in crisis. Students learn to develop crisis management programs and trauma treatment services, gaining expertise to train and support first responders. The curriculum includes core courses, specialization courses, and extensive field experience, ensuring graduates are well-prepared to handle trauma and crisis situations effectively.

• Location: Minneapolis, MN
• Duration: Three years
• Accreditation: Council for Accreditation of Counseling & Related Educational Programs (CACREP)

New York University – Silver School of Social Work

The crisis counseling certificate program at NYU Silver School of Social Work is designed for frontline mental and behavioral health care providers with a bachelor’s or master’s degree. 

This 20-hour online program, spread over ten sessions, equips participants with trauma-informed, culturally sensitive crisis counseling skills. It focuses on identifying mental health crises, applying evidence-based intervention strategies, and working with diverse populations, including LGBTQIA+ and veterans. The program prepares attendees for roles such as 988 crisis line counselors and enhances their competencies for career advancement in mental health services.

• Location: New York, NY
• Duration: Four months
• Accreditation: Middle States Commission on Higher Education (MSCHE)

Evangel University

The crisis intervention and suicide prevention certificate at Evangel University is an online program designed for those in helping fields or pursuing careers in mental health, counseling, or psychology. It offers foundational knowledge in crisis issues, focusing on domestic violence, sexual abuse, mental illness, and substance abuse. 

The program includes four accelerated, seven-week courses covering topics like abuse and neglect, helping skills, mental health and wellness, and crisis interventions. This certificate equips students with assessment and intervention skills to effectively support individuals in crisis, enhancing their ability to guide healthy responses to stress and its triggers.

• Location: Springfield, MO
• Duration: Seven weeks per course
• Accreditation: Higher Learning Commission (HLC)

After high school, it takes eight to sixteen years to become a licensed crisis counselor. The length of time it takes varies based on the type of degree(s) pursued, as well as required supervised practice hours.

Step 1: Graduate from High School or Obtain a GED (Four Years)

Completing high school or a GED is the first step towards a career as a crisis counselor. Not only does it give students the foundation needed to succeed in college, but it also demonstrates the ability to complete a course of study. Students who want to be crisis counselors should focus on high school courses such as English and psychology to prepare them for further studies.

Step 2: Complete a Bachelors’ Degree (Four Years)

A bachelor’s degree is necessary to pursue a career in crisis counseling as most master’s programs require one. While some master’s programs are flexible around the course of study, most programs are looking for counseling-related degrees such as psychology, health sciences, or education.

To improve graduate school admission chances, students can volunteer for crisis-related mental health work such as answering calls on crisis support lines, working in the university’s sexual assault center, or providing help in response to a natural disaster.

Step 3: Obtain an Advanced Degree (Two to Eight Years)

A master’s in counseling is the most common degree pursued for a career in crisis counseling. Another degree option is to complete a doctorate in counseling, although this option takes significantly longer. Most programs include a supervised practicum element that helps prepare students for licensure.

Step 4: Complete Supervised Practice (Two to Four Years)

All states require prospective licensed counselors to complete supervised clinical practice. Hours required vary from state to state and can be as little as 2,000 or as much as 4,000.

While completing supervised practice hours, graduates will perform all the duties of a counselor under the supervision of a licensed counselor. Cases will be reviewed on a regular basis to ensure patients’ needs are being met and to hone the new counselor’s skills. Prospective crisis counselors can perform their supervised hours in clinics and agencies that provide emergency mental health services to gain the necessary work experience to enter this field.

Step 5: Pass State Licensing Exam (Timeline Varies)

Licensing exam requirements vary by state. Most states use either the National Counselor Examination (NCE) or the National Clinical Mental Health Counseling Examination (NCMHCE). Some states allow applicants to choose which test they take. Testing is typically completed once all supervised practice hours have been completed.

Step 6: Apply for a State License (Timeline Varies)

Once education, practice hours, and testing have been complete prospective crisis counselors can apply for state licensure. All 50 states require counselors to be licensed. Requirements vary by state, so applicants should contact their local board to ensure they meet all the requirements.

Crisis counselors are employed in various settings where psychological first aid is provided such as telephone crisis counseling centers, private practices, humanitarian aid organizations, university counseling centers, and live chat counseling services. While job duties can vary based on the specific job title or place of employment typical duties can include:

• Responding to natural disasters, terrorist attacks, school shootings, or other traumatic events to provide psychological first aid
• Answering phone calls, texts, or chats from people experiencing a mental health crisis
• Providing immediate mental health support help in the form of talk therapy in person or over the phone or through electronic means
• Listening to clients as they process traumatic events
• Offering positive reinforcement and coaching to clients who are utilizing coping mechanisms that are working
• Educating clients on skills to help them process and manage emotions from an emergency situation
• Relaying critical information about emergency situations to affected parties including families and loved ones
• Maintaining clients records

Crisis counselors are mental health counselors with specialized training and are required to be licensed in all 50 states. The title and licensure earned varies by state but can include licensed mental health counselor (LMHC), licensed professional counselor (LPC), licensed professional clinical counselor (LPCC), and licensed clinical professional counselor (LCPC). Typical requirements to qualify for licensure include:

• Proof of graduating from a CACREP-accredited master’s in counseling program (including any state-specific course requirements)
• Proof of 2,000 to 4,000 supervised contact hours
• Payment of licensure fee
• Passing the licensure exam(s)

Certifications are typically done through the National Board for Certified Counselors (NBCC). While there is not a nationally recognized specialized certificate or license for crisis counselors, there are educational certificates that can be earned to demonstrate competency in this field such as the crisis intervention continuing education program offered by the American Institute of Health Care Professionals (AIHCP). 

Crisis counselors fall under mental health counselors, according to the Bureau of Labor Statistics (BLS May 2023). There are over 397,880 mental health counselors in the US and the profession is anticipated to grow 19 percent nationally from 2023 to 2033—much faster than the anticipated growth among all occupations during that period. Salary percentiles are:

• 10th percentile: $36,700
• 25th percentile: $44,600
• 50th percentile (median): $53,710
• 75th percentile: $70,130
• 90th percentile: $89,920

Here are a few alternatives to a career as a crisis counselor 

Become a Marriage and Family Therapist

Marriage and family therapists specialize in improving interpersonal relationships by conducting individual, couple, and family therapy sessions to address communication issues, marital conflict, and emotional disorders within family systems. They develop personalized treatment plans and provide crisis intervention while collaborating with other healthcare professionals to ensure comprehensive care. 

• Typical Education: Master’s degree
• Licensing or Certifying Organization: Association of Marriage and Family Therapy Regulatory Boards (AMFTRB)

Become a Social Worker

Social workers support individuals and communities by providing counseling, resources, and advocacy to help clients overcome challenges such as poverty, mental health issues, and family conflicts. They assess clients’ needs, develop intervention plans, and connect them with appropriate services to improve their overall well-being and social functioning.

• Typical Education: Master’s degree
• Licensing or Certifying Organization: Association of Social Work Boards (ASWB)

Become a Certified Rehabilitation Counselor

Certified rehabilitation counselors assist individuals with disabilities by providing guidance and support to enhance their career development and achieve independent living. They evaluate clients’ strengths and limitations, develop personalized rehabilitation plans, and coordinate resources to facilitate successful integration into the community and workplace.

• Typical Education: Master’s degree
• Licensing or Certifying Organization: Commission on Rehabilitation Counselor Certification (CRCC)

Kimmy Gustafson

Writer

At HealthcareDegree.com, Kimmy Gustafson has delivered in-depth and insightful articles since 2019, aiding prospective students to navigate the complexities of choosing the right healthcare degree. Her recent work includes topics such as the ethics of gene editing and physician assistant’s fight for autonomy.

Kimmy has been a freelance writer for more than a decade, writing hundreds of articles on a wide variety of topics such as startups, nonprofits, healthcare, kiteboarding, the outdoors, and higher education. She is passionate about seeing the world and has traveled to over 27 countries. She holds a bachelor’s degree in journalism from the University of Oregon. When not working, she can be found outdoors, parenting, kiteboarding, or cooking.

Rachel Drummond, MEd

Writer

Rachel Drummond has written about integrating contemplative movement practices such as yoga into healthcare professions since 2019, promoting the idea that mental and physical well-being are critical components of effective patient care and self-care in the high-stress world of healthcare.

Rachel is a writer, educator, and coach from Oregon. She has a master’s degree in education (MEd) and has over 15 years of experience teaching English, public speaking, and mindfulness to international audiences in the United States, Japan, and Spain. She writes about the mind-body benefits of contemplative movement practices like yoga on her blog, inviting people to prioritize their unique version of well-being and empowering everyone to live healthier and more balanced lives.